WHAT IS OUR RETURN POLICY?

Unworn shoes and socks are only acceptable for refund or exchange within 30 days of purchase. All return or exchange items must be unworn and in their original packaging. Refunds will by refunded in the same manner that the item was paid for (shipping charges are non-refundable).

WHAT ABOUT RETURNS?

We are committed to your 100% satisfaction. If, for any reason, you would like to return unworn merchandise within 30 days of purchase, you will be refunded in the same manner it was paid for (shipping charges are not refundable).

Click the link here and enter your order number and shipping zip code to bring up the item(s) included in the order. 

Click on the item(s) that you wish to return and follow the prompts to return your item(s).  Complete the return process to generate a return shipping label that can be used to send your item back to us.  Please note that a $8.95 restock fee will be deducted from your return when this label is generated.

If you wish to avoid this restock fee you can instead exchange your item (see the section below) or provide your own means of shipment back to our distribution center using any major carrier such as UPS, FEDEX or USPS.

Footnotes Online 275 Millburn Avenue Millburn, NJ. 07041

Refunds are issued within 2 business days of receiving the item(s) back at our warehouse.

You can always contact us for any return question via email at info@footnotesonline.com or by phone at our toll-free number (866)487-4637 anytime Monday through Friday 10AM - 6PM EST.

WHAT ABOUT EXCHANGES?

We offer a simple and FREE exchange process.

Visit the link here and enter your order number and shipping zip code to bring up the item(s) included in the order.

Click on the item you wish to exchange and follow the prompts to select a new size.  Complete the exchange process to generate a return label that can be used to send your exchange back to us.  Please note that all restock fees are waived when exchanging item(s). 

Once the package arrives at our distribution center we will complete the exchange and generate a new order and tracking information for your exchange shipment.  Exchanges are usually completed within 1 to 2 business days.

If you wish to exchange for a different product, please contact us at (866) 487-4637  or email us at info@footnotesonline.com and one of our customer service representatives will be happy to help you with that process.

All of the above policies apply only to footwear purchased on Footnotes.com